Privacy Policy – Château de Paradis
1. Introduction
At Château de Paradis, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a booking, or interact with our services.
By using our website or services, you agree to the terms outlined in this policy.
2. Information We Collect
We collect only necessary information to provide you with an exceptional experience at Château de Paradis. The personal data we collect includes:
Personal Details: Name, email, phone number, and address (collected when making an inquiry or booking).
Payment Information: Credit card or bank details (processed securely through third-party payment providers).
Booking Details: Check-in/check-out dates, preferences, and special requests.
Communications: Emails, messages, or feedback provided to our team.
Technical Data: IP address, browser type, and website analytics for improving our digital experience.
We do not collect or process sensitive personal data (e.g., medical records, political opinions, etc.).
3. How We Use Your Information
We use your personal data exclusively to enhance your experience at Château de Paradis and ensure smooth service delivery:
To Process Bookings & Payments: Securely handle reservations, confirmations, and transactions.
To Provide a Tailored Experience: Accommodate special requests, dietary preferences, and guest services.
To Communicate with You: Send booking confirmations, updates, and respond to inquiries.
To Improve Our Services: Analyze usage trends to enhance guest satisfaction.
To Comply with Legal Obligations: Meet financial and regulatory requirements.
We never sell or share your personal information with third parties for marketing purposes.
4. How We Store & Protect Your Data
We implement strict security measures to protect your personal information:
Encrypted Payment Processing: Transactions are handled through PCI-compliant payment gateways.
Secure Data Storage: Personal data is stored on protected servers with restricted access.
Limited Retention: We retain personal data only as long as necessary for legal and business purposes.
If you request account deletion or data removal, we will securely erase your personal data unless legally required to retain it.
5. Your Privacy Rights
Under GDPR and other applicable data protection laws, you have the following rights:
Access & Correction: Request a copy of your personal data or correct inaccuracies.
Data Deletion: Request removal of your data from our systems.
Withdraw Consent: Opt-out of marketing emails or communications.
Data Portability: Request transfer of your data to another provider.
Lodge a Complaint: File a complaint with data protection authorities if you believe your privacy rights have been violated.
To exercise any of these rights, contact us at: info@chateaudeparadis.com.
6. Cookies & Website Tracking
Like most websites, we use cookies to enhance your browsing experience. Cookies help us:
Improve website performance & speed.
Analyze site traffic & optimize user experience.
Display relevant content based on your interests.
You can manage or disable cookies via your browser settings.
7. Third-Party Services & Links
For payments and bookings, we may use third-party providers (e.g., Stripe, PayPal). These providers process data under their own privacy policies, and we recommend reviewing them separately.
Our website may contain links to external sites. We are not responsible for how these sites handle your personal data.
8. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and significant updates will be communicated to you.
9. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us at:
Château de Paradis, Loire Valley, France
info@chateaudeparadis.com